Legal

Terms of Service

Effective date: September 1, 2026

Agreement to Terms

By engaging Potionnn (“we,” “our,” or “us”) for services, you (“client,” “you”) agree to the terms below. If you don’t agree, please don’t proceed with a project.

Services

We provide website design and development, eCommerce development, branding, and website maintenance services, as agreed in a project proposal, invoice, or written agreement specific to your project.

Project Scope & Proposals

Before any work begins, we agree on project scope, deliverables, and price in writing. Work outside this agreed scope (additional pages, features, or major revisions to approved work) may require an additional quote and timeline adjustment.

Payment Terms

  • A deposit of 50% is required before work begins, with the remaining balance due upon completion / in milestones.
  • Payments are due within 5 days of invoicing.
  • Late payments may result in paused work until resolved.
  • Prices are quoted in US dollar unless otherwise agreed.

Revisions

Each project includes 2 of revisions during the design phase, as outlined in your project proposal. Additional revision rounds beyond this may be billed separately.

Timelines

Estimated timelines are provided at the start of a project and depend on the client providing requested content, feedback, and approvals promptly. Delays on the client’s side may extend the project timeline accordingly.

Client Responsibilities

You agree to provide necessary content (text, images, branding assets) and timely feedback needed to complete the project. Delays in providing these may affect the agreed timeline.

Intellectual Property & Ownership

Upon full payment, you own the final website design and custom content created specifically for your project. Third-party themes, plugins, and tools (such as Elementor Pro or WooCommerce extensions) remain subject to their own licenses, which may require separate renewal by you after launch. Until full payment is received, all work remains the property of Potionnn.

Cancellation & Refunds

If a project is cancelled after work has begun, payment is due for work completed up to that point. Deposits are non-refundable once work has started, unless otherwise agreed in writing.

Maintenance & Support

Ongoing care plans are billed separately on a recurring basis and cover the scope outlined at the time of purchase (security monitoring, updates, backups, minor edits). Cancelling a care plan does not affect ownership of the site itself.

Limitation of Liability

Potionnn is not liable for indirect, incidental, or consequential damages arising from the use of a website we’ve built, including third-party service outages, hosting issues outside our control, or client-side content errors.

Confidentiality

We treat project details, business information, and content shared with us as confidential, and won’t share them with third parties without your consent, except as needed to complete the project.

Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Contact

Questions about these terms? Email us at [email protected].